Faith in Strangers — Accessibility Information
Last Reviewed: August 2023
Our entrance is located between Bugsy’s Bowling, and Rendezvous (now closed), on Ethelbert Crescent. If the door is not open, you will need to buzz the doorbell for someone to be able to let you in. During public opening hours, the doors will be open.
You will then walk into the lobby, where there are another set of doors leading to a stairway up to the main venue.
Our toilets are gender neutral. We aim to support an inclusive but safe and welcoming environment at Faith in Strangers that fits the needs of as many walks of life as possible. This means there is one main toilet area, with a shared hand washing area. The cubicle doors are totally private, with the doors reaching the top to bottom of the ceiling and floor. For those who wish to have more privacy, we have two totally self-contained cubicles (with sinks inside) — one on each side of the room when you first walk in, these are also slightly larger than the other cubicles. Unfortunately, we do not have a separate/specific disabled toilet. Let our staff know if you need any assistance in finding the self-contained cubicles, and they will help you.
Stairs, Lifts & Wheelchair access
The building is located on the 1st floor of the building (the venue structure in the larger complex unfortunately isn’t currently capable of internal redevelopment to install a lift), and we don’t have lift or ramp access, only stairs — these do have a metal handrail and two large landings. The stairs consist of 5 steps and a landing, and the 14 steps and a landing, and one further step into the main venue. We’re very sorry for the inconvenience this may cause. Please do ask our staff members if you feel you need any assistance when climbing the stairway, and they will be more than happy to help you.
You can access Margate via National Rail on the Southeastern line. The quickest route from London would be the St Pancras service to Margate/Ramsgate on the HighSpeed, which takes approximately 1:15 – 1:30 hours. The train station is about a 15 – 20 minute walk away from Faith in Strangers, or a few minutes in a taxi (United Taxis, Thanet Cars or A2B Cars Thanet are all local and reliable services). You can also catch the bus to the end of Edgar Road, by St Paul’s church from the direction of Ramsgate, Westwood Cross, Canterbury, or into Margate Old Town. Cecil Street bus station near Margate Old Town provides bus services to a multitude of areas across east Kent.
There is on-street parking available nearby, and often spaces right outside the venue entrance, on Ethelbert Crescent, alternatively there is parking around the corner which leads to a ramp up onto the roof where there is a large free car park for guests. There is also a pay-and-display car park just by the Lido, across the road.
Please be aware that the venue will have flashing lights, and a number of bright visuals/projections during our evening hours and events, this may also occasionally include use of a smoke machine. Please do keep this in mind if you, or someone with you, suffers from flash-induced epilepsy. We are able to offer anyone who may be sensitive to sound a pair of earplugs if they feel they’d be more comfortable wearing them, please ask at the Front of House desk and you’ll be given a free pair. We also have a pair of ear defenders upon request.
Fire exits are located at the side of the Terrace Lounge, behind the sound desk, the front entrance down the stairs, and out the back of the venue- following past the toilets, meeting room and vocal booth, to go down the stairs and exit through the fire doors on the right. We have trained fire marshal staff who can assist in the case of an emergency. Please be reminded of our stair only access in the venue.
Guide/Service dogs are always welcome at Faith in Strangers. We have water bowls available- just ask a member of staff and they will grab one for you.
We are pleased to be able to offer a free ticket/entry for our events, to a specified carer or ‘Buddy’ (i.e. part of the Gig Buddies/Stay Up Late programmes), to any of our ticket holders with a disability.
To receive a free carer ticket/entry, you will need to provide one of the following types of documentation that provides evidence of your disability:
Entitlement to Disability Living Allowance for children under 16 or Personal Independent Payments for those aged 16 – 64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
Attendance Allowance or Carer’s Allowance letter of award
A Blue Badge
In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
International Proof of Disability (ISA (international symbol of access) or similar must be printed on it)
A valid CredAbility Access Card (also known as a Nimbus Card)
Please note that documentation for a free carer ticket/entry will need to be provided to us in advance, via e‑mail to email@example.com, along with booking details of the paid ticket holder to keep track of capacity & details.
Our menu can cater to a multitude of dietary requirements. We apologise to anyone who suffers with a sesame allergy, as this features in some of our cocktails, we also use egg white for our Whiskey/Lavender Sours. Please ask at the bar if you have any other queries.
Medical & Wellbeing Support
At Faith in Strangers, we have an on-site first aider and mental health first aider, who is trained extensively in child and adult safeguarding, as well as epilepsy response and medication administration. We are committed to supporting our most vulnerable members of the community and have a duty of care to provide safeguarding to those who we welcome to Faith in Strangers. Please contact us if you would like to see a copy of our Safeguarding Policy.
“Faith in Strangers is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.
This website endeavours to conform to level Double‑A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.
This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.
Whilst Faith in Strangers strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the Faith in Strangers website, please don’t hesitate to contact us.”