Accessibility

Tell us once — we remember

Submit the form at /accessibility and we'll keep your access requirements on file. Approved profiles automatically trigger a free Essential Companion ticket on every future booking where you're entitled to one — you'll never have to ask again.

Access Card scheme

• We accept the Nimbus Access Card (£15 / 3 years, recognised by The O2, Wembley, ATG, Southbank Centre and most major UK venues).
• We also accept Nimbus's free venue-only registration — you do not need to pay for the full card to access companion tickets at FIS.
• Cards displaying the +1 or +2 Essential Companion symbol entitle you to one or two free companion tickets per event, automatically.
• No card? Submit the form anyway with a short note about your requirements and we will review on a case-by-case basis.

Essential Companion tickets

• Companion tickets are issued completely free of charge with no booking fee. Under the Equality Act 2010 we cannot pass on the cost of accessibility adjustments to you.
• Companion tickets are added automatically to your order at checkout once your accessibility profile has been approved.
• Your companion is your support person — they should be able to actively assist you for the duration of the event.

Venue access

Entry is via the front lobby on Ethelbert Crescent, then stairs up to the main venue. We do not currently have lift access or a dedicated accessible toilet — we are honest about this so you can plan. The toilets are gender-neutral private cubicles. Doors are open during service; otherwise please buzz for assistance.

Sensory and quieter spaces

Live music nights are loud and dark. We can brief our team in advance if you would benefit from a quieter area between sets, content warnings, or a sensory-aware welcome on arrival. Just tell us on the form.

Assistance dogs

Assistance dogs are always welcome. Let us know in advance so we can have water ready and brief security staff at the door.

BSL and large-print

BSL interpreters can be arranged for ticketed events with sufficient notice (please ask at least three weeks ahead). Large-print menus, programmes and event info are available on request.

Already booked? Need help with a specific event?

Email tickets@faithinstrangers.co.uk with your order reference and we'll sort it directly. If your accessibility profile is already approved, your companion ticket will already be on your order — check your account.

Tell us if we got something wrong

We are a small independent venue working towards the Attitude is Everything Live Events Access Charter. If anything about your visit fell short, we want to hear about it so we can fix it: hello@faithinstrangers.co.uk.